Here's what you can expect during your stay at a flexiski operated chalet
By opting to stay in a flexiski operated chalet you'll be ensuring that your ski trip experience runs as smoothly as possible. Every detail, from our lovely toiletries to our carefully curated food offering, has been selected to ensure the highest possible chalet standards. We regularly get asked about what’s included with our chalet experience so, to make sure you know what to expect, we’ve put together a guide to the flexiski chalet experience.
All of our flexiski operated chalets are available to book on a room by room or sole occupancy basis, so if you want to ensure you've got the chalet to yourself - let us know, otherwise experience the fun of sharing stories over breakfast and dinner with other like-minded guests.
Pre-Arrival
Before your holiday our UK flexiski team will ensure you have all you need booked, ready to enjoy your ski holiday arrival. The UK team will invite you to book lift passes, equipment hire, refer you to ski schools for lessons & guiding, and check you have travel insurance. They will also check your preferred bed set up and special diet requirements along with your flight details to ensure the included Geneva airport transfers are booked for you.
Canapés and fizz (around 7pm)
Every evening your chalet hosts will invite everyone to join at 7pm and enjoy sparkling wine and canapés together. On your arrival evening this is a wonderful opportunity to meet fellow guests and share the days ski stories.
Arrival
You may arrive at the chalet anytime from 09:30 to change, leave your bags and go skiing. Your bedroom will be ready by 17:00 at the latest, but usually earlier. Upon arrival at your flexiski chalet, you’ll be met by your chalet hosts and given a warm welcome. Tea, coffee and freshly made cakes will be waiting for you on arrival.
Your hosts will introduce themselves and explain a bit about the chalet and the resort before answering any questions you may have, and leave you to settle in. The hosts will provide you with your pre-purchased lift passes and show you to the equipment hire shop to collect your skis / snowboards and other equipment pre-purchased with flexiski.
In your room
We want you to be as comfortable as possible, so you'll find extra pillows, cushions and a snug throw. Every mattress has a deep topper that you can sink into, plus there are luxurious towels, bathrobes and slippers. Boots/skis/boards are not permitted in your rooms though please :). There is a boot airing cupboard and indoor ski rack for you to store these near the entrance.
Dinner service (around 7:30pm)
Dinner service generally begins around 7:30pm and includes three courses and a cheeseboard (or petit fours if you prefer), alongside a selection of free-flowing hand-picked wine and soft drinks. Please request special dietary requirements and children's menus before you travel. Of course, we will do our very best to accommodate any likes and dislikes during your stay.
You'll find a sample menu for our evening catering displayed below. This is, of course, just an example and the exact style of the food we serve is subject to change according to supply and location. However, you can be assured that all flexiski food will be mountain-influenced and created using local products wherever possible. A quality, bistro-style menu and a high level of service is guaranteed.
Breakfast (8am 9am)
Breakfast is served in our chalets from 8am, but guests are free to use the facilities to make tea and coffee any time. Our dedicated chalet staff are on hand during breakfast service to make sure you start your day off right. Each morning you will be invited to enjoy a continental breakfast spread, including fruit juice, cereal, yoghurt, fruit, pastries and porridge. If you still have room after that, a full English cooked breakfast with eggs cooked to your choice will be served.
Afternoon tea (available from 3pm)
After your chalet hosts have completed their morning cleaning routine and breakfast service, they will lay out a freshly baked cake or cookies along with French bread and preserves for you to enjoy on your return to the chalet each afternoon.
This will be presented alongside coffee and a selection of teas to help you warm up after a day on the slopes.
Staff night off (Wednesday and Saturday)
On these evenings, your chalet host and chef will be enjoying their two days off and will not be providing the evening meal service.
If you would like help booking a restaurant in town our hosts will be more than happy to give you some help as they know the resort inside-out and are sure to have some great recommendations.
Our drinks selection
Our chalet wine offering is supplied by Le Verre Gourmand, and includes a flexiski tried and tested selection of red, white and rose wine. A choice of hand-picked wine is provided with your evening meal and we always make sure there is a little extra of which ever you are drinking for after dinner.
Departure
You'll need to vacate your chalet rooms on the last day of your trip by 9am. If your flight home isn’t until much later, or if you’re going skiing that day and need somewhere to keep your belongings, you will be able to store them in the chalet during the day. Please bear in mind though, that you will not be able to keep your room, but there will be somewhere to change and shower if you want to ski / board on your departure day, leaving you feeling fresh for the journey home. All departing guests must leave the chalet no later than 5pm.
Please note that on guest change over days, between the hours of 09:30am and 5:00pm, both departing and arriving guests will be sharing the chalet public areas.
Like the sound of our chalet experience? If you want to find out more about the properties we offer visit our chalet page here or give our ski specialists a call on 01962 587777. They'll be able to find chalets with availability for you and your group members during your required holiday days.
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